Home Documenting how your system is set up is crucial for troubleshooting and future configuration issues.
FACTORS TO CONCIDER

Configuration
Once your system is installed, you should document the configuration. There are many ways to set up a typical server or software, so knowing what configuration your system is in will help future troubleshooting.

Change Control
Every time we make a change to your system, we write it down. We write down information like date, time and type of change, as well as what equipment was changed. This way, should a change adversely affect the network, we will be able to see what is needed to fix it.

Asset Management
We can create a log of all your IT equipment. This comes in handy when calling the equipment manufacturers about technical issues, or the insurance company if your equipment is stolen.

IT Operations Manual
You're a small to medium-sized business, so why would you need an IT Operations Manual? This manual could contain everything related to IT in your company: ADSL configuration, software, suppliers and contacts, printercartridge information, your e-mail and Internet policy, and your anti-virus policy. Why look in several places when you can find all your information in one manual? Saves time, doesn't it?