Company practice
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"I have been with Purple Lattice for a few years now and I have found them to be exceptional when needed. I always receive a very personal service and when a job is started it is never left until the problem is completed fully. I would have no hesitation in recommending them to anybody needing any help in the IT department." |
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Being a responsible business that always tidies up after itself and never goes to bed late, we've got a few systems in place to make sure you get the best out of us.
For you, the customer
- Software that proactively monitors your systems
- Software that monitors employee time on each job. So we never overcharge.
- Systems for monitoring customer feedback, like the net promoter score. We always like to know how delighted you are.
- Regular discussions about your likes and dislikes, and whether you take milk with your coffee. Any quirks? Do you like trainspotting? We like to get to know you.
- Learning from our mistakes.
Training
Technology is ever-changing. Working in IT support, it's obviously key to keep on top of new developments. At Purple Lattice, our staff can train you in new systems. We're flexible – tell us what you need and we'll tailor things for you. Full day, half day, an hour or two with biscuits. Let us know.
We also use test servers that hold all the features of your production server so that we can test and debug scripts and code. This will save you money and ensure a watertight system.
Employment
At Purple Lattice, it's our policy to recruit based on personality first and technical knowledge second. We interview in large groups to assess candidates' people skills and to ensure that our employees have fully developed brains – not just the logical side.
Read our company philosophy here
Call us today on 0 333 666 999 2 or use our contact page.