As part of our commitment
to ISO 9001:2000, we have to provide customer-satisfaction
objectives. These objectives apply to all staff,
and complement our organisation’s philosophy
- to provide a first-class service to our customers.
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To provide a professional, customer
focused IT service.
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To communicate with our
customers effectively, to ensure they are always
kept informed of the progress of our work.
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To communicate company goals
to employees and customers. To help our customers
achieve their goals.
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To respond to customer queries
quickly and as efficiently as possible.
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To handle problems quickly
and honestly, and to put systems in place to
stop them recurring. |
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To implement IT systems
that are simple, cost-effective,
productive, standardised and easily administered.
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