Local IT support company vs. national IT support company ?

When you’re looking for an IT support company, you’ll often find yourself making a choice between a large national firm with an established brand and a local alternative. While it can be tempting to select the IT services company you’ve previously heard of without considering any other options, it’s actually well worth taking a little time to consider alternative options. In many cases, you’ll find that a local IT support company is able to give you faster, better and more attentive support than a larger national rival.

At your beck and call

We’ve developed a reputation for going above and beyond to assist our customers when they require IT support services. Whether that’s being there to answer your questions when they arise or helping you recover from an IT disaster as soon as it happens, you can be certain that we’ll provide exceptionally high-quality IT support in London. Our reputation for excellence is hard earned and we always go the extra mile to deliver great IT services to our clients.

Distance and reliability are one of the main things that you’ll want to consider when you’re choosing between IT companies in London. Many large companies can only offer telephone support around the clock and will struggle to get someone to your premises quickly when you really need them. That’s the difference between choosing a large national firm and opting for local support.

Email services and security

Most modern businesses run on email and even a few hours of downtime can play absolute havoc with many businesses. That’s why we’ve become experts in setting up and maintaining email systems that our clients can completely rely on. If you run your own email system, then we can offer a regular security audit to ensure that there are no nasty surprises lurking around the corner that could cause you major problems in the future. By letting us manage the technical aspects of your email server, you can concentrate on running your business and leave your IT concerns and worries in the hands of an IT support company that has been supporting businesses in and around London for many years.

We know how important the personal touch is, which is why we’ll spend time getting to know your business and the way that you work before we suggest a solution for you. Many national IT companies will try and lumber you with an off the shelf one size fits all solution that may not be right for your business. By choosing a local Small Business IT Support provider like us, you can be sure of receiving a bespoke level of service that is specifically designed to meet the challenges that you and your colleagues tackle every day.

Local backup solutions

Many national IT support companies offer automated backup solutions but little support to actually get your data back and computers up and running again in the event that something goes wrong. Even though your data is safe, there can be occasions where it takes a significant amount of time to redownload the data and get it back on your machines so that work can be resumed. As a local IT services firm with many years of experience, we understand that this type of service is not acceptable to London businesses, which is why we operate a backup service with the level of support that modern businesses require. As well as ensuring that your data is safely secured off-site, we’ll make sure there’s a plan to get you up and running again as quickly as possible if a problem ever occurs.

Of course, we can also provide regular security audits and advice to ensure that the odds of any problems ever occurring are as low as they possibly can be. We understand that you can’t put a price on peace of mind, however, which is why our IT services staff regularly go above and beyond to deliver exceptional levels of service to our customers, something that nationwide IT service and support companies simply cannot match in most circumstances.

Choosing an IT support company that you trust is an incredibly important business decision. You’ll rely on your chosen partner to get you through some of the most difficult and stressful issues that you will ever face as a business. For this reason, it’s well worth considering the services of a local company that you know you can trust and regularly meet face to face in order to discuss your needs and receive reassurance that everything in your IT setup is being taken care of. The level of service that you’ll receive from a local firm that cares about and understands your business simply cannot be matched by a national competitor.