IT Support with a Byte

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Server & PC Virtualisation

Why have a dishwasher, toaster, microwave and washing machine, when you can have one machine that does it all?

Business Continuity

Downtime sounds so downbeat. Whereas uptime is, well, upbeat. Let’s keep your business up and doing business.

Office 365 & Hosted Email

We keep your business up in the air so much, we should be professional jugglers. This is email with wings…

Online Data Backup

Remember the days when trousers were so wide they occupied two postcodes? Taped backup is as out of date.

IT Support London

Some IT consultancies blather on and on about ADSL, SDSL, colocation, visualisation and urban wimax solutions. It can be confusing.

At Purple Lattice, we’re a little different. We employ thoughtful people who can talk about IT in terms you’ll understand and who know how to eat peas politely.

When they’re not squashing vegetables onto their forks, they’ll be digging down behind the back of the sofa of your business, probing you for answers and asking how you use IT and how you want to use it.

It’s all about communicating in such a way that we’re fully aware of how you’ll receive our message. About talking to you from the perspective of your listening.

When all’s said and done, you’re the boss, and we’d be daft not to listen to what you have to say.

How we work

As a leading IT consultancy in London, we pride ourselves on offering an open and honest service. This includes the way we deal with you right through from your initial enquiry to deciding on a set budget for our IT services London wide.

So, here is an overview of the process we follow whenever we look to start supporting a new company:

 

Step 1. Let us know what you’re looking for

The first step towards working with us is to use the contact form. Let us know as much as you can about what IT support London services you require. Feel free to add anything else you think is relevant and let us know of any questions you have. This will help our team to prepare properly for the next stage of the process.

 

Step 2. A brief phone chat

We believe in providing a real human experience to all of our clients, so email is not good enough for us! Instead, we like to take a few minutes to give you a quick call and let you know we received everything.

Then, we can discuss the perfect time to arrange a face-to-face meeting. If you’re looking for a free IT audit, then this is a service we are happy to offer. We can tell you more about this over the phone and book it into our schedule when meeting you.

 

Step 3. Meet and put together a report

The next step of the journey is meeting up for our scheduled appointment and performing a more in-depth audit of your systems. This allows us to properly assess your IT needs and lets us decide whether we are indeed the right IT support company in London for you. We will always be open and honest at this stage.

If we are happy that we can offer you the small business IT support you need, then our team will put together a full report which details the exact findings from our audit. With this, we can create a more accurate cost plan so you know where we stand. We will be happy to break these costs down and run through them with you to understand exactly where your money would be spent.

 

Step 4. Discussing things further

Don’t worry, once we supply you with our free report, you are under no obligation to make a decision there and then. Instead, we like potential clients to go away and discuss things with their business partners before making any kind of decision. In this time, we encourage you to ask any more questions you have and to raise any issues with the contract we have suggested.

If you believe you would require more of one service and less of another, then we would be happy to make alterations to the proposal. This complete flexibility to your needs is what we believe sets us apart from our competitors and makes us one of the leading IT companies London wide.

 

5. Signing on the dotted line

If, after reading our proposal you believe we are the right IT support company in London for your business, then all that’s left to do is sign on the dotted line. Afterwards, we will be there to help you in any way we can to keep your IT systems up and running.

All our team will need to do is come in and install our monitoring software onto your devices. That way, we can offer remote IT support whenever possible, allowing us to quickly fix any issues as soon as, or even before, they arise.

Why work with us

 

Could your IT support London services be better? Looking for an affordable IT consultancy London company?

You’ve searched all over London for an IT support company that knows about business, and delivers professional PC support London services.

At Purple Lattice,  a computer support company based in London, we do just that, by redefining what IT support means. We are a professional IT consultancy company providing affordable PC support London services. An IT consultancy company in London that knows how to use IT to improve your business or to generate revenue.

It goes like this. You’re probably a small to medium-sized London business. You don’t want to pay a fortune for your IT support services. And, you want to deal with a small, friendly IT support London company that puts the customer first.

You’re into communication and you like it when your IT consultancy gets to know your business and how many sugars you take in your coffee. You love it when your small, friendly IT support company has big technologies in place to fix your problems more efficiently.

And all the better when they’re delivered quickly by Microsoft- and Cisco-certified engineers who truly understand customer service. Who can even work remotely and who care about personal hygiene.

However we work, the upshot is maximum uptime – so your business stays in the game and you maximise your profits.

If we sound like your kind of IT support London consultancy, call us today on +0 333 666 999 2 or use our contact page.

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