When you ask an IT company for IT support, that's not what you really want. What you want is a way to improve your business, to generate revenue or to help your colleagues work faster.
By redefining IT support, we can do just that.
We offer a money back guarantee for our response times and also for keeping our promises. If we say we are going to do something then we do it. If we don't then you get slightly richer.
By redefining IT support, we can do just that.
Our company have relied on Purple Lattice for all IT related matters over the past 8 years; they have during this time provided us with full IT support. I find the small but very committed team to be extremely helpful, skilled, diligent, courteous and very responsive.In addition to handling our routine IT work Daniel Dzikowski has also on occasions assisted me with ad-hoc IT assignments, at times high profile and very demanding, he has always risen to the occasion and carried out required task to the highest standard.It was important for us to find a company that fitted in well operationally and that seamlessly replaced the need for an in-house IT Department, we believe we have found that partnership with Purple Lattice.
Daniel, Tsering, Raul and the team have always been ‘on the case’ within minutes. After getting to know them when they sorted out an emergency for us, we have become committed customers on a contract basis and the service they provide is friendly efficient and very prompt.
I have been with Purple Lattice for a few years now and I have found them to be exceptional when needed. I always receive a very personal service and when a job is started it is never left until the problem is completed fully. I would have no hesitation in recommending them to anybody needing any help in the IT department.
Poised, professional and personal: these are the qualities which immediately become apparent upon utilising the sterling services of Purple Lattice Solutions. Daniel and his friendly team deftly step in and provide utter peace of mind, in their efficient resolution of the matter in hand.We have relied on Purple Lattice Solutions now, for very many years, and they have accompanied us from our fledgling beginnings to the establishment that we are today, consistently meeting all IT demands which such growth generates. We very much hope to stride into fiscal tides, with Purple Lattice Solutions in the vanguard of our company’s infrastructure.
In my office, the thing we all like most about Purple Lattice is that when we have a problem, regardless of if you get Daniel, the boss, or any of the others, not only do you get the same, quick, high-quality response, but also they all genuinely care about making sure they resolve things more than satisfactorily.On service levels, Purple Lattice is very good at being pro-active behind the scenes. They will spot a problem, such as a failed back-up, and tell us about it before we’re even in the office in the morning! The other major advantage is that they can remotely trouble-shoot, which means minimum downtime as the response is immediate and the fix usually quick.Finally, we trust Purple Lattice, and knowing that your IT supplier has integrity with your company data is very important in this day-and-age.
I have been working with Purple Lattice for 5 years now and they have been involved in all aspects of IT for the company. We have moved offices 3 times in that period and they have moved us seamlessly on all three occasions. Their day to day support is quick and responsive which is what you most need. If one member of staff is not available, another always is and they all have knowledge of our company and the IT structure. They help keep us up-to-date with the latest offerings and ensure we are completely mobile in the way we work and do business. They were recommended to me 5 years ago and I would not hesitate to recommend them to others.
Purple Lattice Solutions Ltd as an IT support company brings to the market a very unique approach. The company has blended together a unique mix of caring both for the hardware/software of the business it supports whilst being also cost conscious and business minded for the business that it supports. Our business has benefited greatly from the Jargon free and clear advise we have received from Purple Lattice and we would not hesitate in recommending this company to any organisation looking for help, advice and support in this fast moving and ever changing technological world.
Our firm used Purple Lattice for a couple of years. I found their support outstanding. They were very professional, prompt, and helpful and overall a pleasure to work with (especially Tsering). They were very good at fixing problems at short notice and the fact that they are smaller than some firms was nice as the service received seemed more personal.
Fast, efficient, cost effective and friendly would be how I would describe Purple Lattice. In particular, Raul and Tsering have been excellent at looking after our fast growing team – appearing at the drop of a hat to sort out both minor issues and the larger tasks associated with the upgrade and implementation of our IT infrastructure. Always polite and accurate, we have yet to find a problem that they cannot solve. All in all, an excellent service for a fair price. We would not go anywhere else.
Purple Lattice have been our solid support for several years, now. At all times we have felt that their work and advice was highly competent. They started out by making sure that on both sides, we understood and agreed the requirements for the level of support. Their proposals and Ts & Cs were clear. Their response to incidents, large or small, is always swift and excellent. The staff member assigned to us is Tsering Dorjee. He is particularly well-liked by all our 10 members of staff. They are not very knowledgeable about PCs and Networks but Tsering always explained things to them so that they felt re-assured. If Tsering is not available then other members of Purple Lattice staff respond quickly.
My company has used the services offered by Purple Lattice for a number of years. I have always found their response times to be extremely quick and their ability to solve our IT problems faultless. Daniel has always worked hard on our behalf and is accomodating and helpful at all times. I cannot recommend Purple Lattice highly enough.
We moved to Purple Lattice due to poor quality service from another company, Purple Lattice provided a seamless transition and excellent follow up service.Purple Lattice made every effort to understand our business requirements and really took customer care to the next level. We appreciate the professionalism and flexibility of Purple Lattice to ensure our efficient delivery of service. I would not hesitate to recommend the services of Purple Lattice in the future.
Thank you for all your excellent help in resolving the problems with our server that were impacting our functioning with a daily loss of revenue and lowering the moral among the team. Your ongoing help in streamlining the network and connectivity between our overseas offices has helped strengthen ties and pave the way for growth.I truly believe we would be struggling today but for your timely intervention and the exemplary efficiency, technical knowledge and enthusiasm of your young and motivated team. We feel we have finally found a reliable and trustworthy partner to manage our IT needs.
We were extremely happy with the service provided by Purple Lattice during our contract with you. Your help was prompt, thorough and highly professional throughout. We would like to particularly thank Tsering for all his work. He was always able to sort out our problems and was calm, charming and patient as well. We were very sorry that our move to a cloud based software solution meant ending our contract with you. We would have no hesitation in recommending your services to anyone.
We have recently switched to Purple Lattice for our IT support and we have always found them to be friendly, responsive and thorough. A particular praise to Tsering for his help. We would definitely recommend you and the service you provide and are pleased to be an advocate of your business.
In our experience over the past 18 months, Purple Lattice provide an excellent IT Support service for small and medium sized businesses. Daniel and his team combine technical expertise with attention to detail. They are always ready to help and are also a pleasure to work with.