How you benefit from using Purple Lattice

 

Peace of mind is a much-underrated state. It’s a nice place to be. It’s where you sleep soundly and dream of summer meadows.

At Purple Lattice, we can take you there.These days, IT is such an integral part of business life that getting it right is just vital. That’s why we’ll supply you with reliable and secure IT systems. Should there be any blips, we’ll be there in a jiffy.  In fact, in a nano-jiffy. If we can’t be there in person, we can sort stuff remotely over the phone. Yes, we know, it’s all a bit Harry Potter.

With the comfort of dependable IT behind you, you’ll make better business decisions. Which affect not only you but everyone connected with your business.

You’ll also enjoy increased efficiency, with faster systems and better processes that allow you and your employees to work like whirling dervishes. You’ll deliver to customers faster and get a better reputation. And a sense of inner calm.

Even good reputations can be improved or maintained. We can help.

You see, good IT affects everything you do. If your systems or down or your communications are slow, potential business can drift elsewhere. And you need that like a Yorkshire Terrier needs a sidesaddle.

 

How we do it

Some IT consultancies blather on and on about ADSL, SDSL, colocation, visualisation and urban wimax solutions. It can be confusing.

At Purple Lattice, we’re a little different. We employ thoughtful people who can talk about IT in terms you’ll understand and who know how to eat peas politely.

When they’re not squashing vegetables onto their forks, they’ll be digging down behind the back of the sofa of your business, probing you for answers and asking how you use IT and how you want to use it.

It’s all about communicating in such a way that we’re fully aware of how you’ll receive our message. About talking to you from the perspective of your listening.

When all’s said and done, you’re the boss, and we’d be daft not to listen to what you have to say.

 

Company Practice

Being a responsible business that always tidies up after itself and never goes to bed late, we’ve got a few systems in place to make sure you get the best out of us.

For you, the customer

  • Software that proactively monitors your systems
  • Software that monitors employee time on each job. So we never overcharge.
  • Systems for monitoring customer feedback, like the net promoter score. We always like to know how delighted you are.
  • Regular discussions about your likes and dislikes, and whether you take milk with your coffee. Any quirks? Do you like trainspotting? We like to get to know you.
  • Learning from our mistakes.

Training

Technology is ever-changing. Working in IT support, it’s obviously key to keep on top of new developments. At Purple Lattice, our staff can train you in new systems. We’re flexible – tell us what you need and we’ll tailor things for you. Full day, half day, an hour or two with biscuits. Let us know.

We also use test servers that hold all the features of your production server so that we can test and debug scripts and code. This will save you money and ensure a watertight system.

Employment

At Purple Lattice, it’s our policy to recruit based on personality first and technical knowledge second. We interview in large groups to assess candidates’ people skills and to ensure that our employees have fully developed brains – not just the logical side.

Read our company philosophy here

Call us today on +0 333 666 999 2 or use our contact page.